Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@carewswood.ie. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@carewswood.ie.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Events
Tickets for are purchased for a specific date and time and are non-refundable within 7 days of the event.
Cancellations made more than 7 days before the event will receive a full refund, less any non-refundable booking fee.
Cancellations made within 7 days of the event are non-refundable. However, tickets may be transferred to another person, subject to the new attendee providing the booking details in advance.
If you are unable to attend due to illness or an unforeseen circumstance, please contact us as soon as possible. We will do our best to accommodate a transfer to another available Breakfast with Santa session, but this cannot be guaranteed.
No-shows will not be refunded or transferred.
If we need to cancel or significantly change an event, affected customers will be offered an alternative date/time or a full refund.
Please note that places are limited and bookings are allocated specifically to each session, so we cannot guarantee changes to dates or times once a booking has been made.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.